Take a number...

Dell customer service HAS to be the next to worst thing on this planet.  If any of you work for Dell, I'm sorry you have to work there. So I ordered a laptop on January 16th.  Got the 3-5 day shipping.  January 28th rolls around and I still dont have a laptop.  As of the 28th I'm pushing 3 weeks overdue on getting rid of the old one.  Anyhow, I called up customer service and spoke to someone in India I'm guessing.  So we have our little chat, she pulls up the tracking number and tells me that my laptop has made it to Oklahoma City and tells me that my laptop should be delivered shortly.  So I ask to for the tracking number which I never got previously and head to DHL.com to pull it up.  I enter my tracking number oh so carefully and see that my laptop made it to Oklahoma city on January 18th.  10 days prior.  I inform the lady that it shouldnt take 10 days for something to be delivered across town.  She calls DHL.  DHL says it is lost.  Crap.  So while I have a mini-tantrum she tells me that I will be contacted in the next 15 days by a Dell rep to sort all this out.  I tell her to just send me another laptop.  Dont use DHL, and make sure its at least the minimum I ordered.  She says that is out of her hands and I should just wait.  So I wait. So I wait some more.  DHL shows up February 6th with a laptop.  I immediately start thinking something is wrong because I never got so much as an e-mail from Dell.  I take the box out to the shop, open 'er up and find out that my 2nd battery I ordered wasnt in the box.  I reply to the Dell customer service e-mail that I shouldnt change the title of and ask where my 2nd battery is.  Ask why I wasnt contacted about my laptop like I was told, and why nobody told me they were going to send me another one without telling me that there was another one coming.  I really tried to be cool about all this.  Never called people names, never yelled, cussed, got loud.  But for the love of all that is holy.  I'm really not happy.  I'm glad I got my laptop, but its missing stuff that I ordered.  So as of right now I havent heard anything about my missing battery.  I know it isnt Dell's fault my laptop got stolen by DHL, but its Dell's fault for using DHL.  Its also Dell's fault my order didnt get filled properly.

So did anyone catch that football game Sunday?  That was a hell of a game wasnt it?  I mean wow, who saw that coming?