Shocking news....microsoft customer service sucks

We exchanged our pos xbox 360 for a new one.   This is like the 7th xbox we have exchanged I am so glad we bought the in-store warranty.   So now my rock band DLC won't work offline and we are getting ready to move in about 3 weeks to a place where there is not going to be internet access available for at least two months.   I read online it is a licensing issue I don't really know what that entails so we call customer support.   After 2 hours and 4 people who can't speak english later I think we have to fax some stuff off and they might resolve the issue but we won't know for at least a week.  It would have taken less than 2 hours to get where we wanted to go but there was a hell of a communication problem these people talk over the top of you while you try to explain your situation and what you need to do.  It was highly frustrating and I hate the way this game is setup because I guess they have to re-issue a new license as long as we qualify.  I am not sure if we do because the old system is slightly different than my new system.   Our other option is to pay for the songs again and re-download them.  The licensing can take up to 30 days so I am hopeful..sort of. 

Posted by Jennifer on Sat May 17, 2008 @ 1:30 am EDT | 3 Comments