itsbillykiller's Blog - 2old2play

Customer Service 101

Many of you have seen my post in OT about my trials dealing with Comcast. Well yesturday not only did I have an appointment with Comcast but with Direct TV as well. Same time for both 8-12pm. While Comcast did not call or show up all day in keeping with their customer service of a monopoly, Direct TV did things a little differently.

At 11am the service tech calls my house and appologizes in advance because he will be late. The current job he is on is much bigger than expected and his supervisor has to come out and help him. At 1pm he calls again and tells us he is on his way. He shows up and appologizes again for being late. He looks into my problem (no HD local channels) and tells me what he thinks is wrong. He then calls his super to come by and see if they can come up with options so I don't have to cut any parts of my trees. They give me two other options and then the super suggests they get another tech to come by on Wed. if it was OK with me. He has a lot of experience in line-of-sight issues and has come up with creative fixes. I agree and the tech climbs on the roof of my out building where my dish is to attempt to move the dish just on the outside chance it would do something. I didn't and I was quite surprised at his effort.

Comcast could take some tips from Direct TV. It's service like this that has kept me a Direct TV customer for over 10 years.

Btw, some weeks ago I emailed Brian Roberts, the CEO of Comcast. Last night I sent him another email reguarding his customer service "professionals" and the way they conduct themselves. Apperently I have been blocked as my email was returned "undeliverable".

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I am too stupid to have a blog.

I can't make the fucking pictures show up. I only have so much patience. I tried what seemed logical and no pics or I was told I don't have permission. If I ever figure it out I am gonna post a pic of my ass for Media Crumb to kiss. F off.

I feel a little better know. Almost.

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My week

I spent this past week in a 8x12 foot room assembling engines. The whole week. Usually it is only for a day to two and I get a break to do something else. Don't get me wrong, I like it, it's the room I can do without. My company is purchasing a new building and I will have atleast double the space I have now.

This is a 911 Turbo engine. It's a single turbo motor (930) from an 86 car. 3.3 liters and roughly 300hp. Stock rebuild due to owner driving with no oil. More money than brains....

Here, I am CC'ing a cylinder head to measure compression ratio.

[IMG]http://i33.photobucket.com/albums/d97/itsbillykiller/100_2018.jpg[/IMG]

One bank of pistons and cylinders assembled and installed.

[IMG]http://i33.photobucket.com/albums/d97/itsbillykiller/100_2011.jpg[/IMG]

Cylinder heads complete and installed on engine. Still a long way to go.

[IMG]http://i33.photobucket.com/albums/d97/itsbillykiller/100_2020.jpg[/IMG]

This is a 928 engine. It was a 5 liter engine that made 320hp in stock form. Now it is 6 liters and has a supercharger. It made over 600hp when I originally built it 8 years ago.

[IMG]http://i33.photobucket.com/albums/d97/itsbillykiller/100_2021.jpg[/IMG]

I still have a 2.7 944 engine to do, a 3.8 naturally aspirated 911 race motor, a stock rebuild on a 3.2 911 engine and a couple of transmissions. Hopefully we will move soon so I am not so crampt.....

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GPS and Sabbath - They don't go together.

Why is it that the average commuter that owns a GPS needs to have it on and on their dashboard driving on a road they commute on EVERY day?!?! I see the same people everyday with their fuggin GPS lite up like over night gnomes changed the direction of the road or someone moved Tysons Corner. I really want to stop one of these people and ask why.

On another I got tickets to see Black Sabbath, Megadeth and Machine Head May 18th. Meeting some fellow 2old2pwn clanmates for the show.

Embedded YouTube Video --> http://www.youtube.com/watch?v=tVia1h5vy8I

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Sigh......

Life is a bitch and then you die. Learn it, know it, live it. Boo fucking who.

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What happened to Ford vs. Chevy??

Does this still exsist? Aside from NASCAR, do people still say things like "round here on a quite night you can hear a Ford rusting"? Does anyone care anymore? This used to be a big deal years ago. Maybe my town is not redneck enough or I am just not paying attention. It's kind of sad.

Remember, "What does Ford stand for?" "Fucking Owner's Really Dumb!!"

We always had Chevy's growing up. My grandfather worked for GM as an assembly line inspector in Norwood Ohio where they built Camaro's. I had a bunch of old Camaros and Corvettes growing up and still drive a Tahoe today. Never owned a Ford and never would. I used to work on plenty of them though back in the day when I worked on that kind of stuff.

I guess today it's all about the rice grinders and putting huge wings on the back of commuter cars that used to get 40mpg and now just have stereos that produce more wattage than the engine horsepower.

Maybe I am just getting old........

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Disappointment....

Have you ever been disappointed by people even though you didn't expect anything from them? It's weird, it bothers you but you don't hold it against anyone for actually causing the disappointment.....silly.

It happens to me on occasion. It's the most confusing thing and I try not to let it get in the way of the relationship whether it be personal, business or casual. But there it is, waiting, in the shadows to jump out and take a bite out of my ass........

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Fuggin Lupus

This Saturday I will be walking for the fourth year in a walk to raise money to find a cure for Lupus.

Why am I doing this? Good question!

My wife Kim was diagnosed with Lupus about 5 and a half years ago. There is no known cure very few drugs to treat the disease. Most are developed for other issues and cross into use to combat the current symptoms.

Thanks to Robert Johnson (of Johnson and Johnson) for creating the Alliance for Lupus Research, all money raised goes directly toward research for a cure.

Here is a link to her webpage http://walk.lupusresearch.org/site/TR?pg=personal&fr_id=1380&px=1001743

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Well.....why not?

I have never had a blog before. Hell I haven't written anything that wasn't an estimate or lunch order in years and it will most likely show. Even though, what the hell. It's not like anyone is being made to read it.

So this is my first entry. I guess some basic info would be a good place to start. My name is Chris. I am 37 and married with two children. I live in Round Hill, Virginia about 65 miles West of Washington DC. It's a small town. You know the type, where everyone knows the Mayor and people meet at the small restaurant in the middle of town. 440 residents and counting. My wife and I moved here about 7 years ago. We wanted to be away from the "city" and all the traffic and people. We lived in McLean in a one bedroom apartment with our dog. It was ridiculous. People yelling, car alarms going off in the middle of the night and the annual rent increases that were so aggressive I thought we were buying the place. After notice of a pending increase I though, "shit we can own a house for that much!". So we started looking and a couple of months later moved into our 120 year old 1300 sq.ft. house on 1/2 acre in Round Hill. Well, seven years and a 2500 sq.ft. addition later the hustle we left in McLean is heading our way.

I did not go to college. I had no idea what I wanted to do with my life but I knew college was not a part of it. Lucky for me I had a little sense. I moved to DC at 18 and started working on cars. The only true passion I had at the time that was legal. One thing leads to another and I found myself the European specialist at a busy shop. I narrowed my scope to just Porsche and have not looked back since. Currently I am building and maintaining road racing cars as well as performing routine maintance on street cars.

I own three Porsches although one was recently totaled at Virginia International Raceway due to sudden rapid deceleration. I hit a wall at approx. 70 mph backwards. Yes it hurt but not physically as much as my ego. It was a stupid mistake but at high speed it only takes one to turn things bad in a hurry.

That is a good start and I need another beer.

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